Our Commitment
Ramasure Financial Services is committed to resolving client grievances promptly, fairly, and transparently. If you have a complaint regarding any product, service, or interaction with our team, please reach out through the channels below.
Step 1 — Contact Your Relationship Manager
Most concerns can be resolved directly by your assigned relationship manager within 3 business days.
Step 2 — Escalate to the Grievance Redressal Officer
If your concern remains unresolved, please write to our Grievance Redressal Officer at ramasure.services@gmail.com with your name, contact details, and a description of the issue. We aim to acknowledge all grievances within 24 hours and resolve them within 10 business days.
You may also reach us by phone at +91 90099 87876 during business hours (Mon – Sat: 9:30 AM – 7:00 PM IST).
Step 3 — Further Escalation
If you are not satisfied with the resolution provided, you may escalate the matter to the product provider concerned — the AMC or broking partner for investment matters, the insurer for insurance matters, or the lending bank/NBFC for loan-related matters — or to the applicable ombudsman or authority, as relevant to your complaint.